How long it takes for the order to be fulfilled?
What type of guarantee AimControllers offers for its products?
- Front shell paint
- Buttons and stick bases
- Smart triggers and smart bumpers
- AIM paddles
- Stick drifts for the controllers purchased within 45 days.
- damage resulting from improper use (breakage, water damage)
- controller which has been opened (i.e. has a broken warranty seal)
- Stick drifts for the controllers purchased over 45 days ago.
I cannot add order to the cart, what should I do?
Something in my controller stopped working, what I'm supposed to do?
233 Research Dr
Milford, CT 06460
I don’t like the controller anymore, can I return it?
The pattern on my controller is different from the one on the website. How is that possible?
Patterns may slightly differ from those on the website – this is due to the fact that they are applied using the hydrographic technique. In this case, the pattern depends on how the film is applied to the controller. In case of panels that are in solid colors, the shade may be slightly different from the one on the website.
How can I cancel my order?
Cancellation of an order is possible up to 24 hours after placing an order, after this time there is no possibility of cancelling the order.
This time is counted from the moment of placing an order, to the moment of receiving an e-mail from the customer requesting order cancellation.
What is the difference between Spider Action v1 paddles and Remapping Spider Action v1 paddles?
The term “remapping” means that paddles are programmable. In case of standard Spider Action v1, paddles are permanently assigned to buttons of your choice. In the case of Spider Remapping Action v1 paddles you can assign the buttons to the paddles at any time. The whole process does not take more than 30-40 seconds.
What are the instructions for the Remapping Spider Action v1 paddles?
For instructions on how to program the paddles, see the Support tab or click here.