RETURNS / CANCELING
Cancellation of an order is possible up to 24 hours after placing an order, after this time there is no possibility of cancelling the order.
This time is counted from the moment of placing an order, to the moment of receiving an e-mail from the customer requesting order cancellation.
After 24 hours we start processing your order the refund for your product is not possible.
We can’t accept any other returns because every product is unique and build to your specifications.
RETURNING DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Returnig an item needs to be done to our address.
554 Boston Post Rd
Orange, CT 06477
If an item is return as faulty it will need to be inspected to determine the cause of the fault. After, the client will be informed of the outcome of the inspection and what can be done to solve the problems.
If the repair is within the warranty time frame. AimControllers covers shipping for the orders purchased within 90 days and for the elements covered by the warranty. We do reimbursed up to $15 postage cost. After 90 days customers are responsible for shipping both ways.
A proof of postage will be required in order to process the refund.
Each of our controllers is covered by a Lifetime Replacement Warranty.
For the first 90 days AimControllers covers shipping, labor, and parts. After 90 days, customers are responsible for shipping both ways and AimControllers covers labor and parts for all the elements covered by the Lifetime Replacement Warranty.
The following elements are covered by the warranty:
- Front shell paint
- Buttons and stick bases
- Smart triggers and smart bumpers
- AIM paddles
- Stick drifts for the controllers purchased within 45 days.
No warranty is given:
- damage resulting from improper use (breakage, water damage)
- controller which has been opened (i.e. has a broken warranty seal)
- Stick drifts for the controllers purchased over 45 days ago.