How long it takes for the order to be fulfilled?

Estimated delivery time is between 10-20 working days, after which the controller is sent. However, when one of the components is unavailable (e.g. no front panel or very large number of orders) Aimcontrollers company reserves the right to extend this time. In such a situation, the customer will be informed about the possible delay and be able to change the configuration. Other orders (Sticks, cables, accessories) are processed within 24 hours + shipping time.
During months November-February build time may get extended to 25 business days.
Shipping/delivery time depends on the customer location and can very from 1-5 working days.

What type of guarantee AimControllers offers for its products?

Each of our controllers is covered by a Lifetime Replacement Warranty.
 
For the first 90 days AimControllers covers shipping, labor, and parts. After 90 days, customers are responsible for shipping both ways and AimControllers covers labor and parts for all the elements covered by the Lifetime Replacement Warranty.
 
 
The following elements are covered by the warranty:
 
Front shell paint
Buttons and stick bases
Smart triggers and smart bumpers
AIM paddles
No warranty is given:
 
damage resulting from improper use (breakage, water damage)
controller which has been opened (i.e. has a broken warranty seal)

I cannot add order to the cart, what should I do?

Please try to use different browsers or try to place the order on different devices such as phone, laptop, pc.
Make sure that you have Adblocker disabled.
Please contact us immediately when you experience such an issue.

Something in my controller stopped working, what I’m supposed to do?

In order to repair the controller, it is necessary to contact us via email at [email protected]. The email should include the order number and detailed description of the issue. It is important to contact us before shipping the controller because we can troubleshoot some problems over the email, txt, or phone. In many cases it saves time and money.
 
Print out the RMA form from the link below:
Return Material Authorization Form (Download)
Fill out the necessary information with the detailed description of the defect. CONTROLLERS SENT WITHOUT ANY INFORMATION SUCH AS INVOICE NUMBER/ADRES/EMAIL WILL NOT BE REPAIRED!
 
Return the controller to the address found on the RMA Form
 
AimControllers LLC
233 Research Dr, Unit 10, Milford, CT 06460, United States
 
The repair period is up to 14 business days. Sometimes it may take longer.
After the repair, the controller will be sent back to the address from the RMA Form. In case of the address change it is necessary to contact us immediately.

I don’t like the controller anymore, can I return it?

Unfortunately, that is not possible. Each controller is built for individual needs, therefore it is not possible to return the purchased product.

The pattern on my controller is different from the one on the website. How is that possible?

Patterns may slightly differ from those on the website – this is due to the fact that they are applied using the hydrographic technique. In this case, the pattern depends on how the film is applied to the controller. In case of panels that are in solid colors, the shade may be slightly different from the one on the website.

How can I cancel my order?

Cancellation of an order is possible up to 24 hours after placing an order, after this time there is no possibility of cancelling the order.
This time is counted from the moment of placing an order, to the moment of receiving an e-mail from the customer requesting order cancellation.

What is the difference between Spider Action v1 paddles and Remapping Spider Action v1 paddles?

The term “remapping” means that paddles are programmable. In case of standard Spider Action v1, paddles are permanently assigned to buttons of your choice. In the case of Spider Remapping Action v1 paddles you can assign the buttons to the paddles at any time. The whole process does not take more than 30-40 seconds.

What are the instructions for the Remapping Spider Action v1 paddles?

For instructions on how to program the paddles, see the Support tab or click here.

What are the Smart Triggers and Smart Bumpers? What is the difference between the Smart and Standard ones?

In case of Smart Triggers and Smart Bumpers, the whole switch mechanism is replaced by a digital one. This means that these switches work fast with the short click (similar to a mouse click).
 
These buttons are characterized by short travel distance and characteristic sound. They increase players response time, so they’re great for shooting games. In racing and sport games, however, this solution is not recommended. Players need the full throttle.

What is the Speedy Aim option?

Speedy Aim means that the order purchased with this option is processed as a priority. The build time goes up to 72 hours, after that time the order is shipped. To the above 72 hours of build time there should be added the shipping time (1-5 working days).

Can I be reimbursed for the repair shipping cost?

Yes, if the repair is within the warranty time frame. AimControllers covers shipping for the orders purchased within 90 days and for the elements covered by the warranty. We do reimbursed up to $12 postage cost. After 90 days customers are responsible for shipping both ways.

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