TERMS OF WARRANTY
§1 Identification of the Guarantor
- The guarantor is: AimFusion S.P. Z O.O. Nowa 23 05-500 Stara Iwiczna, Poland, Tax Number: PL2910230726
- The service of the warranty process is provided by AimControllers LLC, 233 Research Dr, Unit 9, Milford, CT 06460, United States, Tel. +929-351-0447, Email: [email protected]
§2 General Provisions
- The Customer is a person, entity or organization performing legal action with the Guarantor.
- The guarantee is a voluntary statement regarding the quality of the goods made by the Guarantor.
- 3. The warranty does not exclude, limit or suspend the Customer’s rights arising from the provisions on warranty for defects of goods sold.
§3 Warranty Conditions
- The Customer submitting warranty claims should submit a confirmation of purchase (e.g. receipt, invoice, contract, order confirmation). The document may be a photocopy
- The Customer submitting warranty claim should contact the Guarantor via email at [email protected]
- Claims under the warranty should be submitted within a maximum of 30 days from the detection of the defect.
- The Customer should send the advertised product along with a detailed description of the malfunction. The goods must be sent to the address provided in paragraph 1, marked with the note ‘Warranty Claim,’ and accompanied by proof of purchase (e.g., receipt, invoice, or order number).
- The Customer may send the advertised product only after contacting the Guarantor at the email address provided in paragraph 1 and receiving prior approval from the Guarantor.
- The Customer is required to complete an online Return Merchandise Authorization (RMA) form, which will be sent to the Customer after the warranty claim has been approved by the Guarantor.
- The Customer is required to provide the Guarantor will all the requested information regarding the nature of the defect, such as photos or videos, to ensure an effective and efficient repair process.
- In the case of shipping the advertised goods within the first 90 days of delivery of the goods to the Customer, the shipping costs to the Guarantor shall be paid by the Guarantor. In the case of shipping the product, after the period referred to in the previous sentence, the cost of shipping to the Guarantor shall be paid by the Customer.
a) this applies to claims recognized as valid warranty claims
b) this does not apply to accidental damages or any issues not covered under the warranty - In the case of accidental damage or any issues not covered under the warranty, the repair will not be performed under the warranty, and the Customer will be responsible for all associated repair costs, except in cases where the Customer has purchased a valid AimSurance (Accidental Insurance) plan.
- All advertised products submitted for repair or replacement under the warranty must be sent to the Guarantor within 30 days of receiving approval from the Guarantor. If the goods are not received within this timeframe, AimControllers will not be able to cover the shipping costs or/and the warranty repair or replacement may not be processed.
- The Customer may request from the Guarantor:
– repair of goods,
– replacement of the goods. Replacement of the goods can be conducted only if the initial repair was unsuccessful, or if further issues arise within 30 days of the most recent repair, and only if the Seller deems replacement to be the most effective method of resolving the Client’s request. - The Guarantor will respond to the Customer’s requests within 7 days of receiving the request. The Guarantor will consider Customer requests, taking into account the following circumstances:
– ease and speed of replacing or repairing the goods;
– the nature of the defect – significant or irrelevant;
– whether the goods were previously send for repair. - The Online store may refuse to request the Client to replace or repair the goods provided that the replacement or repair of the goods is impossible to implement (e.g. due to discontinuation of production of certain spare parts or the entire goods), or would require excessive costs (e.g. a request to replace the entire device with a new one, if the damage concerns one element of low value). In such a case, Guarantor will suggest an alternative solution.
- The estimated timeline for the repair process is determined by the Guarantor and may vary depending on factors such as the nature of the defect, workload, and other relevant considerations. If the Customer provides incomplete, contradictory or unclear information, the Guarantor will contact the Customer to remove errors. In case of missing the response from the Customer, the complaint is rejected.
§4 Scope and Warranty Exclusions
- The following items of goods are covered by the lifetime replacement warranty:
– controller paint
– controller buttons
– smart triggers
– smart bumpers
– AIM paddles
– AIM bases
– TMR analogs
– Snap Panels
– Active Triggers
– Controller motherboard, non-TMR analogs and Stick Drift up to 45 days from delivery - Snap Panels are covered under lifetime warranty for any defects in paint, including peeling, fading, or discoloration due to manufacturing faults. The warranty does not cover any breakage, cracks, or improper installation which usually results in a magnets loss.
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Active Triggers are covered under the AimControllers Lifetime Warranty for all mechanical and physical failures, except excessive pressure. Damage to the active triggers from excessive pressure will be covered once under warranty during the life of the controller. Any subsequent repairs that are deemed to be caused by excessive pressure to the trigger will result in a fee to repair and shipping.
Excessive Pressure can be characterized as too much pressure on the trigger, typically in ‘digital tap’ mode, resulting in breaking the switch part of the active trigger. While this is mostly found to occur in ‘Digital Tap’ mode, it can also occur when in ‘full pull’ mode as well. When in Digital Tap mode, triggers only need a small amount of pressure to be activated, please keep this in mind when using the controller. - Stick tops are not covered due to everyday wear and tear.
- The lifetime warranty does not cover mechanical damage or damage resulting from incorrect use of the goods, in particular caused by hitting the controller, throwing it, or damage resulting from excessive pressure.
- The warranty does not cover damage resulting from the use of goods for commercial purposes related to business operations.
- Opening the controller by the Customer voids the warranty.
- In the event the malfunction/issue cannot be duplicated at the AimController facility the repair and shipping will not be covered under the lifetime warranty.
- AimControllers will contact the Customer before initiating any repairs not covered by the warranty, providing an estimated cost. The Customer may then decide whether to proceed with the repair or have the controller returned.
- During the warranty period AimControllers will cover shipping up to $15 within the US and up to $25 to Canada. Please provide proof of shipping purchase to be reimbursed. Proof of shipping purchase should be sent to an email address provided in the paragraph 1.
